Last Updated on February 15, 2025 by Alan Weir
Getting locked out of your car is a frustrating experience, and it’s something many of us may encounter at some point. While a spare key or a friend with a spare set might come to the rescue, many drivers are turning to roadside assistance services as a reliable solution. But how do you navigate these services effectively, especially when it comes to car lockouts in the UK? Let’s dive into the details, so you’re well-prepared for when those keys decide to play hide and seek.
First things first, you want to understand what roadside assistance actually is. Most people know it as that handy service you can call when your car breaks down, but the scope of coverage often extends beyond engine trouble. In fact, many motorist policies include lockout services in their coverage. When your keys are locked inside the vehicle, a swift call to your roadside assistance provider can be the difference between a little hassle and a world of frustration.
Now, if you’re part of an auto club or have automotive insurance, you might already be covered. Clubs like the AA or RAC offer various levels of roadside assistance, and they often include services specifically for lockout situations. So, let’s figure out what you need to check.
Understanding Your Coverage
The first step is to scrounge through your policy documents. Familiarise yourself with the specifics; not all assistance services are created equal. Some policies may include only basic services, while others could offer a range of benefits including locksmith services as part of their package. Look for terms like “vehicle access” or “lockout” in your documents. This will tell you if you’re covered, and to what extent.
Don’t forget; it’s perfectly reasonable to give your insurer or roadside assistance provider a call to clarify what is included in your coverage. If you find the jargon overwhelming, just ask straightforward questions. A good customer service rep will be more than pleased to explain the ins and outs of your policy.
What’s Included?
In the case of many roadside assistance plans, the situation typically goes something like this: you call the service, identify your location, and inform them of your lockout situation. An agent will then dispatch a local locksmith or a member of their recovery team. Most services will cover the attending locksmith’s efforts to gain entry to your vehicle, but it’s essential to note that they may not cover all types of vehicles equally, especially if you’ve got a non-standard or vintage model.
Furthermore, if your situation is deemed a “non-emergency” (for instance, if you’re parked in a safe area in broad daylight), it’s possible you might have to wait a little longer for the service to arrive. Many companies are prioritising emergencies like breakdowns over lockouts, so patience may become a virtue here.
The Financial Side of Things
Sometimes the question of cost arises, particularly if you happen to be on the fringes of your roadside assistance membership. Depending on your plan, you may find that they’ll cover the locksmith’s costs up to a certain amount, and anything beyond that is on you. For example, if you’re getting flat-rate coverage that allows for a certain number of call-outs per year, and this is your second call-out, you might be met with some extra charges.
Also, keep an eye on the details like call-out fees and hourly rates. Some providers might charge additionally if you are located further away from urban centres, and these extra costs can pile up faster than you’d think. Always check these details before you end up in a sticky situation!
What If You’re Not Covered?
If it turns out you’re not covered for lockout assistance, don’t panic! You still have options. A reputable locksmith may be your next best choice. However, you should take care to do some research on locksmiths in your area before you dial in. Generally, a local locksmith service is more advantageous than a national chain, as these businesses often have a better understanding of the specific needs of your community, as well as competitive pricing.
Look for reviews, ask friends and family for recommendations, and ensure that whoever you call is registered and insured. A qualified locksmith will be able to let you into your car without causing any damage, but it’s essential to gauge their ability during the booking call. Good locksmiths will ask pertinent questions to assess your situation and give you an accurate estimate.
Understanding Tools of the Trade
When a locksmith arrives, they should be well-equipped with tools specifically designed for lockouts. This may include slim-jims, lockout tools, and sometimes even air wedges for more complex lockouts. A competent locksmith should be proficient in using these tools without causing harm to your vehicle. If they seem less than professional or don’t appear to have the right equipment, it might be wise to get a second opinion.
Prevention is Key
While you can’t always prevent a lockout, you can certainly minimise the chances of it happening in the first place. Here are a few tried-and-tested tips:
- Spare Key: Consider a spare key hidden in a secure place, or even one with a trusted friend or family member.
- Digital Solutions: More and more vehicles are now accessible via mobile apps. These apps allow you to unlock your car from your phone if you happen to misplace your keys.
- Routine Checks: Get into the habit of checking that your keys are in your pocket or bag before you close the door. A little mindfulness goes a long way!
Navigating the Post-Lockout Maze
Once you’ve navigated your lockout situation, you might wonder what happens next. If your roadside assistance coverage stepped in, you may want to assess whether you need to adjust your insurance coverage or consider switching to a provider that offers better lockout benefits. Learning from the experience might save you time and hassle in future incidents.
You can also think about becoming a member of a motor club that includes comprehensive lockout coverage, especially if you’re prone to misplacing your keys. Many organisations provide a plethora of services aimed at ensuring you’re never left stranded.
When you find yourself locked out of your car, maintaining a cool head is vital. The last thing you need in those moments of panic is a dishevelled response. Being equipped with the knowledge of your coverage, the specifics of how to reach assistance, and a solid plan for handling the locksmith will allow you to navigate this common obstacle with confidence.
Just remember, it’s a common occurrence and nothing to feel embarrassed about. How you handle the situation can mean the world of difference in the long run!
Alan Weir – Master Locksmith with 30+ Years of Experience
Alan Weir is the founder of Weir Locksmiths and a Master Locksmith with over three decades of experience. Renowned for his expertise in home and automotive security, Alan has built a reputation for providing reliable and innovative locksmith solutions across the UK.
A certified member of the Master Locksmiths Association (MLA), Alan specialises in residential, commercial and automotive locksmith services including car key replacement, transponder programming, and advanced security systems. His dedication to the field has earned him thousands of satisfied customers and glowing reviews on platforms like Checkatrade.
Now contributing to RevLock, Alan shares his expert knowledge to all of RevLocks visitors.
