Last Updated on February 11, 2025 by Alan Weir
So, you’ve found yourself locked out of your car, or maybe you’ve lost your keys entirely. Panic can start to set in as you contemplate your options, but one thing’s for sure: you’re going to need a locksmith. While hiring a locksmith can feel like a last-minute decision made under stress, taking the time to ask the right questions can save you both money and potential headaches. Here are the ten essential questions you should consider asking before hiring a locksmith.
1. Are You Licensed and Insured?
First things first—ask your potential locksmith if they are licensed and insured. A good locksmith will readily provide evidence of their licensing credentials. In the UK, locksmiths don’t need a specific licence, but many are members of professional organisations like the Master Locksmiths Association (MLA). This membership often signifies that they adhere to industry standards and have undergone significant training.
Insurance is equally important. If anything goes wrong during the process—say, if your car gets damaged or if there’s an injury—you want to make sure that the locksmith has insurance to cover those incidents. Don’t hesitate to ask to see proof of both!
2. What Kind of Services Do You Offer?
Locksmithing isn’t a one-size-fits-all profession, and different locksmiths may specialise in different areas. Are you looking for someone who can do emergency lockouts, or do you need specific services like key replacement, transponder key programming, or remote unlocking?
Make sure the locksmith you’re considering is experienced with automotive locks, especially if you have a newer model car with complex security features. Always ask for a rundown of their offerings to ensure they can handle your specific needs.
3. Can You Provide References?
Don’t be shy about asking for references. A reputable locksmith will have a list of satisfied customers who can vouch for their work. These testimonials can give you insight into their reliability, expertise, and customer service.
If they are local, it’s also light work to check online reviews or visit platforms like Trustpilot or Google Reviews to see what others are saying about their experience.
4. How Much Will This Cost?
Let’s be real—cost is a critical factor when hiring a locksmith. Be upfront about your budgeting constraints and ask for a detailed quote before any work is done. Some locksmiths may charge a flat fee, while others operate on a variable rate based on the time of the call or the complexity of the job.
Make sure you inquire about any potential extra fees that could arise, such as call-out charges, especially for out-of-hours services. Comparing quotes will give you a good sense of the average rates in your area.
5. What is Your Response Time?
When you’re locked out, every minute feels like an eternity. That’s why asking about response time is crucial. Many legitimate locksmiths can give you an estimated arrival time. If you’re stranded late at night or in an unsafe situation, a swift response could make all the difference.
Before confirming your choice, ask them what their usual response times are for different types of calls. If they seem vague or uncommitted, it may be time to reassess.
6. Are You Local?
In the world of locksmithing, local knowledge can be invaluable. A local locksmith is more likely to understand the area, the common security challenges faced by residents, and the best tools and techniques to resolve your specific needs promptly.
Additionally, local locksmiths are often more trustworthy than those who travel from distant locations just to take advantage of your predicament. Check their online presence to ensure they are rooted in your community.
7. What Types of Locks Do You Work With?
If you’re dealing with high-tech locks or smart security systems, it’s essential to know whether the locksmith has experience with the specific brands and technologies in your vehicle. Ask them directly about the types and brands of locks they can service.
You’d be surprised at how many locksmiths are still offering old-school solutions, so make sure your locksmith is well-versed in the latest security technology.
8. Do You Offer Warranties on Your Work?
A reputable locksmith should stand by their work. Asking if they offer a warranty can provide peace of mind, especially when it comes to key cutting, lock installation, or repairs. A solid guarantee means that if something goes awry after the service has been completed, you have recourse.
A professional locksmith should be more than willing to discuss warranties or guarantees—they might have different lengths depending on the service, so don’t hesitate to delve into the specifics.
9. What Identification Will You Need?
When the locksmith arrives, they should be able to identify themselves and the company they work for. You’ll also want to ask what identification they’ll need from you to prove you’re the owner of the vehicle.
This step isn’t just about protecting your assets; it’s a crucial part of maintaining security for everyone involved. A legitimate locksmith will have protocols in place to ensure they’re not unlawfully accessing vehicles.
10. What Are Your Payment Options?
Lastly, let’s talk money—again! Before committing to a service, it’s smart to ask about the payment options available. Some locksmiths may only accept cash, while others will have more flexible options, including card payments or even digital wallets.
During your initial conversation, try to determine how and when payment is expected. Knowing this information upfront can prevent awkward situations later on when it’s time to settle the bill.
Now that you have the questions you need to ask a locksmith, you’re one step closer to making an informed decision. In the heat of the moment, it’s easy to overlook essential details, but knowing what to ask can help ensure you’re getting quality service. Remember, the right locksmith can not only assist you in your immediate crisis but also provide ongoing support for your security needs.
Alan Weir – Master Locksmith with 30+ Years of Experience
Alan Weir is the founder of Weir Locksmiths and a Master Locksmith with over three decades of experience. Renowned for his expertise in home and automotive security, Alan has built a reputation for providing reliable and innovative locksmith solutions across the UK.
A certified member of the Master Locksmiths Association (MLA), Alan specialises in residential, commercial and automotive locksmith services including car key replacement, transponder programming, and advanced security systems. His dedication to the field has earned him thousands of satisfied customers and glowing reviews on platforms like Checkatrade.
Now contributing to RevLock, Alan shares his expert knowledge to all of RevLocks visitors.
